Hallo Buddy app

Delete your account and data

This page is about the Hallo Buddy app by Buddy International, the app for family members and caregivers of a Buddy user. It explains how to have your account and your data deleted: in the app itself, or without the app. Your account in the app is the same as your account in the Buddy Portal on the web; everything below applies to both.

In the app

Open the Hallo Buddy app and log in.
Go to Settings › Account.
At the bottom, under Delete account, choose “Send me the confirmation e-mail”.
Within 30 minutes, open the email we send you and choose “Yes, delete my account”. If you have two-factor authentication switched on, we also ask for your code. If the link has expired, you can request a new email there.
Done. Your access stops immediately, you are logged out and you receive a confirmation by email.

Do you use the Buddy Portal on the web? It works exactly the same there: log in and follow the steps from step 2. Go to the Buddy Portal

30 days to change your mind

After you confirm, we keep your account for another 30 days. Changed your mind in that time? Log in again; the only thing you can then do is cancel the deletion. Choose “Cancel deletion” and everything is back as it was.

After those 30 days we delete your account permanently. We cannot undo that.

Without the app

No longer have the app, or does it not work in the app? Send an email to support@hallobuddy.nl and ask us to delete your account. Preferably send it from the email address you log in with, so we know which account it is about. You can also call: +31 85 130 17 33.

To be sure we are talking to the right person, we may ask you to identify yourself. We handle your request within a month and let you know by email when it is done.

Does your family member use Buddy and want their own data deleted? The family can arrange that, or your family member emails us. We then arrange it.

Delete only some of your data

You do not have to delete your account to remove data. In the Hallo Buddy app you delete single items yourself:

Contacts: open the contact and choose Delete. Buddy then forgets the contact too.
Calendar: open an appointment or reminder and choose Delete.
Library: open a photo or another item and choose Delete.

Want other data deleted, such as what Buddy has remembered about your family member or summaries of conversations? Email us at support@hallobuddy.nl. We handle your request within a month.

What we delete

Your account and your login details, such as your email address and your password.
Your memberships: afterwards you no longer have access to your family member’s Buddy.

Are you the only owner of a Buddy? Then we also delete your family member’s data, including contacts, reminders and history. The app asks you to confirm that separately first, and other family members who follow along are told by email. If you do not want that, email us at support@hallobuddy.nl first: we can make another family member the owner.

What we keep, and for how long

Orders and invoices: 7 years, because the Dutch tax authority requires it.
Questions to our support team: 2 years after the last reply.
Our log of changes: there we replace your email address with a number that no longer leads to you once your account is deleted.

Read more about which data we keep and for how long in our privacy statement. Read the privacy statement